At Aloha Right now our customer's satisfaction is what makes our business thrive, and we work day in & day out to improve our service.
Depending on the reason for the return and the condition of the product, there may be several options available to you.
Our policy lasts 15 days. If 15 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, unopened, unworn, unaltered, unwashed and with their tags attached; It must also be in the original packaging. You must file a return claim within 15 days of the date from the delivery of your order.
Types of goods are exempt from being returned. Opened packaged perishable goods such as food cannot be returned unless damaged during transit.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.
To begin processing any type of return, please contact our Customer Service Team by following the instructions below:
- Send an email to firstname.lastname@example.org and mark it as “exchange or refund”
- Include your order number and the reason for returning the product.
- If you received the product damaged or misprinted then include photographic evidence with your initial problem report to avoid delays.
- You will then receive further instructions
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only full priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please contact us immediately and include photos with your initial problem report to avoid delays.
You will be responsible for paying postage on any returns or exchanges. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This excludes products that were damaged while in transit, misprinted, or lost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Incorrect address/Undeliverable address
We will not be responsible for order errors or wrong address entries. In the event that your address was inputted incorrectly or undeliverable then we'll contact you for an updated address. Please contact your local postal services if your address has a history with problematic deliveries. You will be responsible for reshipment and charged accordingly.
For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date. We'll cover the costs of shipping a replacement order for you or refund your full order.